Founding and building Chiapas' first VR center from the ground up: complete brand identity, a multi-page website with an AI game assistant and online quoter, a digital marketing system, and an AI avatar that runs operations. Every touchpoint designed and built by hand.
VIRTU4L is not a client project. It's a real business I co-founded, designed, and built in Tuxtla Gutiérrez, Chiapas. The challenge was not just design: it meant going from zero to a fully operational venue, with a brand, a digital presence, pricing strategy, marketing, and AI tooling all running simultaneously.
The venue features free-roaming Meta Quest headsets with 45+ VR titles in-room, Xbox Cloud Gaming, Gotcha (paintball), private events for birthdays, corporate team building, and concerts. As the experience lead, I handled everything from naming and visual identity to the code that powers the website, and kept iterating once the business was already running with customers walking in.
The name VIRTU4L (with the 4 standing in for the letter A) immediately signals the digital-first identity and sets it apart from generic venue names. The brand had to feel exciting and premium while staying accessible to families, teenagers, and corporates alike.
Dark, immersive, neon-forward. The brand lives in the space between tech product and entertainment venue, more like a gaming company than a carnival. Red (#ef4444) as the primary action color; teal as the digital-future accent; black as the permanent foundation.
Typography uses a clean bold sans across all touch points. Headers run heavy to create the cinematic weight the VR experience demands, while body copy stays readable across mobile and venue screens. The tag line "Experimenta la Realidad Virtual" is direct, action-first, and bilingual by design.
The site was designed and developed end-to-end: no template, no CMS. Built in vanilla HTML, CSS, and JavaScript with deliberate performance constraints: fast-loading on mobile, SEO-ready, and deployable without a backend.
The quote wizard was the single highest-impact UX feature. Instead of a generic contact form, users answer 6 structured questions (event type, package, extras, location) and get a WhatsApp message pre-filled with their configuration. Zero sales friction, zero back-and-forth.
Defining the pricing model was as much a design challenge as a business one. The goal: make the entry point irresistible ($50 MXN walk-in), scale cleanly to group events, and never leave money on the table with vague "custom quotes".
Beyond walk-in packages, a parallel revenue track was designed for B2B and event rentals: birthday packages with Gotcha paintball add-ons, corporate team building with catering coordination, and venue rental for concerts and private events up to 50 people. Each has its own pricing logic and a dedicated section in the quote wizard.
Gotcha Depredadores, a local paintball venue, was brought in as a strategic partner, expanding the offer to combined VR + Gotcha packages. This cross-sell drives higher AOV and differentiates VIRTU4L from a standard gaming lounge into a full entertainment destination.
Running a business and creating daily content simultaneously is unsustainable without a system. VIRTU4L's social presence spans Instagram, TikTok, Threads, and Facebook. Each platform gets a distinct content format built around its own algorithm.
Reels-first: in-venue gameplay clips, customer reactions, game highlights. High-production shorts drive reach; stories drive reservations via link-in-bio.
Organic discovery channel: raw gameplay + funny moments format. Lower production cost, higher reach ceiling. Used for new game announcements and walk-in promotions.
AI-assisted content creation is central to the operation. Claude and Midjourney draft caption variants, social copy, and visual concepts, cutting content production time by 60% while keeping brand voice consistent. Seasonal campaigns (Halloween, summer breaks, corporate season) are planned and partially generated with AI.
The best marketing for a VR venue is showing people what it feels like to be inside one. All content strategy is anchored to first-person reaction content. The guest's face the moment they put on the headset is the most effective ad we can run.
Running a small VR venue means wearing every hat. Rather than hiring for each gap, AI tools were designed and built to fill specific operational holes, each one scoped to a real pain point.
Built into the games catalog page, a 2-step conversational filter asks the user how they feel today (tranquil / excited / social / first-timer / with kids) and recommends up to 3 VR titles matched to that mood and available session time. Pure vanilla JS, no API calls.
A Slack-native agent (Node.js + Ollama) handling daily checklists, reservations, sales tracking, and Dasha, an AI assistant that runs locally with zero cloud dependency. 293 passing tests. Full case study available separately.
→ VOS case studyCreated a branded AI avatar, Dasha, as the face of VIRTU4L's customer communications and operations assistant. Dasha has a defined personality (energetic, direct, local), appears in social content, and powers the Slack operations brain inside VOS. Designed with a consistent visual identity so the avatar becomes a recognizable character.
Every decision in the technical stack was shaped by one constraint: this business runs on a tight budget in a city with limited dev talent. The stack had to be maintainable by me alone, fast to deploy, and free to host.
The quote wizard generates a WhatsApp deep link with a pre-filled message constructed entirely in JS on the client side. The calendar booking uses Google's public calendar embed. There is no server, no database, no API keys exposed. Zero hosting cost, zero attack surface, zero maintenance overhead.
This project is ongoing. The business is live, customers are walking in, and the product keeps evolving. The difference between client work and founder work is that you feel every design decision in your bank account.
The first version of the website launched in under 2 weeks. It was imperfect. It still generated the first 20 reservations. Every sprint since has been driven by real customer behavior, not assumptions.
Running marketing, operations, development, and design simultaneously is only feasible because of AI tooling. Claude wrote first drafts of copy that I refined. Midjourney generated visual concepts in hours. VOS automated the operational checklist that used to require a dedicated person.
Local market education is still a challenge: many potential customers in Tuxtla Gutiérrez have never tried VR. A significant part of the content strategy is converting curiosity into first-visit intent, not just retaining existing customers.
realidadvirtu4l.com is open to the public. Walk-ins welcome, events bookable online.